We are continuing our current blog series on the core leadership competencies needed to navigate change. Change that is defined as volatile, uncertain, complex and ambiguous (VUCA). So far we’ve covered “Interpersonal Savvy” and “Organizational Agility” - and today we are digging into “Dealing with Ambiguity.”
Uncertainty -- hmmmm -- sound familiar? We are surrounded by so many uncertainties right now! However, we know that not all ambiguity is environmental. Ambiguity comes in several forms in the workplace. The issue arises from a lack of direction and clearly defined roles. The problem can result from the business itself or from specific managers who fail to implement the direction and roles associated with their job. It can also be cultural, or a product of barriers in understanding inclusive behaviors.
Leaders who are able to deal with ambiguity can effectively cope with change, shift gears comfortably, decide and act without having the total picture, and are able to navigate risk and uncertainty. Those with a strong ability to deal with ambiguity are often described as adaptable, flexible, and comfortable with uncertainty. They can operate with confidence to make decisions or move forward, even without all the information, because they have built their understanding of the business (acumen) and are confident in taking a calculated risk (See Leading Women’s infographic on confidence).
When dealing with ambiguous situations you need to have a firm foundation in the business and see that there may be more than one solution to a problem. You need to be able to adapt in circumstances where you may have already come to a conclusion, but the situation changed again, before you could act on it. Leaders who excel in this competency don’t let this rattle them -- they remain calm. And they are often, too, described as innovative and inclusive leaders.
Here are a 5 ways you can strengthen your ability to deal with ambiguity:
Lead ON!
Read ON!
Part 1: LEADERSHIP at the pace of Global Change...
Part 2: Interpersonal Savvy... What You Need to Lead!
Part 3: Organizational Agility: Getting “It” Done
Part 4: Leading Through Uncertainty: Dealing with Ambiguity